Exchanges and Returns

Each order is carefully assembled by one of our natural hair specialists to ensure its quality before being sent to you. However, if there is a concern with your unused products, please contact our customer care team immediately (within 7 days of delivery) at customercare@afrohairbar.com 

Please allow 2-3 weeks before travel plans, hair appointments and special occasions in the event we have to resolve a concern for you. 

 

Hair Extensions: 

Any hair extension order placed with Afro Hair Bar is eligible for store credit only within 14 days of the delivery date, as long as the order remains in its original condition. 

To be eligible for store credit, the extensions may not be untied, washed, installed, chemically processed, excessively brushed/finger-combed, or tampered with in any way. Please delicately inspect the hair extensions upon arrival. 

Returns for store credit are only applicable to wefted bundle hair, clip-ins, ponytails, and closures. 

All wigs are FINAL SALE.  

Orders placed during a sale period with a promo code are final sale. Exchanges, returns, cancellations, and/or order edits can not be accommodated on final sale product. 

Afro Hair Bar hair care products: 

Any order placed for hair care products and/or tools with Afro Hair Bar is eligible for a store credit or a cash refund within 14 days of the delivery date, as long as the items remain in their original condition. The products must remain unopened, unused, and in their original packaging. 

Orders placed during a sale period with a promo code are final sale. Exchanges, returns, cancellations, and/or order edits can not be accommodated in final sale. 

 

Please visit our length chart in the product shopping section to ensure that you are ordering the correct length of hair to achieve your style. We suggest that you take full advantage of all available resources i.e. photos, how-to-videos, FAQs, and customer service team prior to placing your order.

We reserve all rights to decide whether the product(s) are eligible for store credit or refund. We also reserve the right to reject a request previously approved upon receipt. Products sent back without approval are not eligible for return. All products approved for a return must be shipped within 15 days of the approval date. After that window, the return/exchange will be denied. 

Customers are responsible for all shipping charges associated with a return if the correct item was received. We can not issue store credits or process refunds until your order has been received and inspected by a member of our team. Once approved, you will be emailed the store credit for the amount paid minus the cost of shipping/discounts. Discount codes are non-transferable to new orders.